The definitive chat management solution for
WhatsApp, IVR, SMS, Email, RCS and Live-chat into one collaborative multiagent inbox
Unify your customer
communication in one platform
Centralize all conversations with your customers from multiple WhatsApp, IVR, SMS, Email, RCS and Live-chat accounts in a simple multi-agent inbox
Manage the conversations with your team efficiently
Create teams and assign chats to users using internal notes, funnels, tags, automatic assignment and many other features for managing chats
Stay in control and monitor your team’s performance
Keep an eye on your KPIs in real time on team and messaging performance. Check conversation response time to keep your support ratings high
WWhatsApp, IVR, SMS, Email, RCS and Live-chat finally for teams
Communicate quickly and efficiently via WhatsApp, IVR, SMS, Email, RCS and Live-chat. All conversations are collected ConvergeNow’s multichannel inbox giving you a direct line to the customer
Frequently Asked Questions
Why choose Converge Now?
Converge Now is the only tool that allows you to centralize all messages from Whatsapp Business, SMS, RCS, Email, IVR in a single platform designed for your team collaboration, as well as creating a website widget through which your customers will be able to choose their preferred messaging app to communicate with your business.
With Converge Now you will have the possibility to answer in real time to the different requests regardless of where they come from and to provide instant support to your customers directly on their favorite messaging apps.
How can I try the platform?
You can start working with Converge Now by Contact us. You can connect in a few clicks the channels you want to integrate, install the widget on your website and start chatting with your clients from the chat inbox module.
Which channels can I integrate?
With Converge Now you can integrate your RCS Messenger, your SMS Messenger, your WhatsApp Business account, your Email and your IVR channel.
From the platform your team will be able to collaborate and manage requests coming from the different channels, also through the Converge Now mobile app (available on Andoid and iOS).
Want to learn more about our integrations? Visit our Help Center.
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