Embed and tailor calls throughout applications utilizing IVR API.
Rapidly provision and implement a call scenario or create your own voice solution with adaptable and detailed APIs on the broadest and most scalable worldwide network.
Automate, Route, and Resolve with Intelligent Voice Systems
Enhance your customer service and reduce operational costs with our Interactive Voice Response (IVR) solutions. Handle high call volumes, automate responses, and route callers to the right department—quickly and efficiently.
Features & Benefits of Ivr Business Solutions.
Drag & Drop IVR Builder: Create and update call flows with zero coding using a visual interface.
Voice Recognition & DTMF Input: Enable natural conversations or touch-tone navigation for easy interaction.
Intelligent Call Routing: Direct calls to agents based on availability, department, language preference, or customer status.
CRM & Helpdesk Integration: Connect your IVR to platforms like Salesforce, Zendesk, or custom CRMs for real-time data access.
Analytics & Call Logs: Monitor performance with detailed call analytics, agent logs, drop-off points, and resolution rates.
Failover & High Availability: Enterprise-grade reliability ensures your voice system stays live—even during peak traffic.
Why Partner With Us?
From small businesses to global enterprises, we deliver flexible and scalable IVR systems tailored to your needs. Whether you're building a simple auto-attendant or a complex voice workflow, we ensure seamless integration, expert support, and a future-ready voice experience.
Use Cases
Customer Support Automation: Automate FAQs, ticket status, order tracking, and balance inquiries.
Lead Qualification: Pre-screen inbound leads before connecting them to your sales team.
Appointment Scheduling: Allow customers to book, reschedule, or cancel appointments via voice input.
Feedback & Surveys: Collect post-interaction feedback with automated voice surveys.
Emergency Hotlines: Provide instant access to critical information or redirect calls in real time.
Transform your customer support and voice operations with powerful IVR technology. Talk to us today and see how voice automation can streamline your business communication.
Frequently Asked Questions
Why choose Converge Now?
Converge Now is the only tool that allows you to centralize all messages from Whatsapp Business, SMS, RCS, Email, IVR in a single platform designed for your team collaboration, as well as creating a website widget through which your customers will be able to choose their preferred messaging app to communicate with your business.
With Converge Now you will have the possibility to answer in real time to the different requests regardless of where they come from and to provide instant support to your customers directly on their favorite messaging apps.
How can I try the platform?
You can start working with Converge Now by Contact us. You can connect in a few clicks the channels you want to integrate, install the widget on your website and start chatting with your clients from the chat inbox module.
Which channels can I integrate?
With Converge Now you can integrate your RCS Messenger, your SMS Messenger, your WhatsApp Business account, your Email and your IVR channel.
From the platform your team will be able to collaborate and manage requests coming from the different channels, also through the Converge Now mobile app (available on Andoid and iOS).
Want to learn more about our integrations? Visit our Help Center.
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